Introduction

These Terms apply when you, as a customer, buy any product or service from Velocity Air Pty ltd either in store or online and constitutes a valid and binding agreement between you and Velocity Air.

By using our Premises or Website, or by purchasing any of our Products or Services, you agree to comply with these Terms & Conditions without modification.

The effect of this clause is that by using the Website, or purchasing goods or services from us, it will be presumed that you have read and understood these Terms and Conditions and that you agree to comply with them.

If you have any questions regarding these Terms, please contact us at sales@velocityair.co.za

1. Personal Information
   • During the interaction between you and Velocity Air, Velocity Air may collect and process your personal information (as defined in the Protection of Personal Information Act, 2013). In certain circumstances, your submission of your personal information may be necessary for you to purchase goods, use our services, or access our Website. 
   • Further information with regards what we do and how we protect your personal information can be found in our Privacy Policy.

2. Products and Services
   • We have made every effort to ensure that the information on our Products displayed on our Website, or any other form of communication to you, is accurate. 
   • While we endeavour to ensure that the image representing the Product, the features, descriptions and specifications pertaining to the Product are correct, the actual Product may be subject to variations in appearance as the packaging may differ over time, or colour representation in marketing material may depend on the medium on which the image is displayed. 
   • In the event that we identify an inadvertent and obvious error in the Product description, price, or image, we will not be obliged to provide the affected Product to you. We will correct and notify you of any errors as soon as reasonably practical. 
   • You are responsible to ensure that the Product received by you is the correct Product as selected or ordered. If you have received the incorrect product, you must notify us within 7 business days of you receiving the product to allow us to correct the error. You are entitled to cancel the transaction and receive a refund within the 7-business day period. 
   • If you are not satisfied with the Product that you purchased, you may return it to us, subject to the returns and refunds policy.
   • If you are not satisfied with the services performed by us, please contact us and we will do our best to remedy the situation where possible. 
   • We reserve the right to discontinue or change the specifications of our Products and Services from time to time without notice.

3. Pricing and Availability
   • Product stock is subject to availability.  
   • Prices displayed on the Website, in all communications, and on marketing material are correct at the time of such display and when viewed by you, unless there is an obvious and inadvertent error in the price.
   • We may limit the quantity of any Product that you are allowed to purchase, on our Website during promotional offers. Any such limitations will be clearly specified. 
   • All prices shown on our Website are quoted in South African Rands and are valid and effective only in the Republic of South Africa.
   • We reserve the right to change displayed pricing, however you will be charged the displayed price unless there is an obvious and inadvertent error in the price.
   • We do not reserve Products for customers unless we have received full payment for all products being purchased directly from our collection address.

4. Payments, Collection and Delivery
   • Products purchased by you must be paid in full before we will deliver, or any product is collected from our collection address.
   • Online purchases must be paid by credit card, electronic funds transfer (EFT) or by utilising one of our online payment solutions. Orders paid for by EFT will only be processed once the payment reflects in our bank account which can take up to 3 business days.
   • We will only deliver Products within the Republic of South Africa. A delivery charge will be applicable and will depend on the distance from the store as well as the dimensions, quantity and weight of the product.
   • We make use of a third-party courier to deliver any products and, as such, the delivery process is not entirely within our control. While we endeavour to ensure that a product is delivered within the lead time suggested on the Website, such a lead time is an estimate only.
   • It is your responsibility to ensure that the personal information provided by you, including the delivery address, is correct. We are not responsible for deliveries to an incorrect address. 
   • We will deliver any ordered Product to the designated delivery address provided the truck can reach your location safely (condition of the road, ability to manoeuvre, …). At the off-loading point, full risk passes to you, and we are not responsible for the storage of the product.
   • You need to inform us about any product missing or damaged within 24 hours.
   • In the event that an order is being collected, all orders must be collected in full.
   • It is your responsibility to ensure that your vehicle is fully equipped and has the capacity to accommodate the collection of your order in full.
   • We reserve the right to refuse loading any product on your vehicle at collection if we consider there to be a safety risk.

5. Returns and Refunds
   The following Products cannot be returned:
   • items damaged by lightning or any other act of nature.
   • items purposefully damaged or not used in terms of the Product’s user manual; and
     
     Products that are not defective (ie “change of mind”) may be returned to us at your cost within 7 days from the date of purchase for a refund or an exchange provided that:
   • you have the original proof of purchase.
     the Product is unused.
   • the Product is in its original packaging.
   • the Product is in a saleable condition.

6. Governing Law
   • These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of South Africa.

7. Changes to terms and conditions
   • You can review the most current version of the Terms of Service at any time at this page.
   • We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

8. Contact Information
   • You are welcome to contact us directly via email or telephone:
     • Email: sales@velocityair.co.za
     • Mobile: 067 008 4330