067 008 4330 | sales@velocityair.co.za | 20 Richard Avenue, Verwoerdpark, Alberton 1449 | Privacy Policy | Returns Policy | Terms & Conditions

Our Privacy Policy

Your personal data

Velocity Air Pty Ltd acknowledge and respect the privacy of individuals. This privacy policy explains how we collect, use, disclose, retain and manage your personal information in the course of our business. You are not required to provide your personal information to us, however, if you don’t we may not be able to interact with you or it may limit our ability to engage with you and provide you access to our services.  We reserve the right to make changes to this privacy policy from time to time. Any updates will be made available on our website: www.velocityair.co.za. Please check our website regularly to stay informed of any updates. Your continued engagement with Velocity Air Pty Ltd, including your use of our website, constitutes your acceptance of the revised privacy policy.  If you do not agree with our privacy policy, please do not provide us with your personal information or interact with our website.

The collection of your personal information

Depending on the service requested by you will determine what personal information we may collect. Generally, the kinds of personal information that the Velocity Air Pty Ltd collects include: * contact and identification details (e.g. name, addresses, email address and phone number); * gender and date of birth; * financial information (e.g. credit card details); and * other information relevant in the circumstances. We collect personal information in various ways including when you:  * visit our website(s) (or any application managed by us);  * interact with our advertisements; * register to receive marketing communications; * interact or follow our social media pages or profiles; * enter into a competition or promotion; * participate in a survey or other market research activities; * request information from us or submit any feedback or query; * submit job applications or other forms; and * otherwise provide us with personal information in person or via telephone, email, fax, post or other means. In most cases, we collect personal information directly from you. Generally, we will only collect your personal information from other sources if it is unreasonable or impracticable to collect your personal information from you, or if those sources are authorised to do so.

The use of your personal information

We use your personal information for the purposes for which it is provided to us, other related purposes and as permitted or required by law. Generally, we will collect, use and hold your personal information for the purposes of:  * confirming your identity; * facilitating payment for our services; * communicating with you; * monitoring, auditing and evaluating our products and services; * providing you with marketing information as permitted by law about other products or services that we believe will be of interest to you or to which you have consented; * facilitating our internal business operations; * complying with any legal or regulatory requirements; * dealing with any complaints or enquiries; * dealing with warranty and maintenance issues or enquiries; * assessing your employment application; * assessing your application to become a Velocity Air distribution partner; * informing you of future activities or events and to facilitate improvements to the services provided to you; * identifying users to prepare customised web pages; and * any other purposes where consent has been provided.

Disclosure of personal information

We disclose your personal information for the same purposes for which we collect it or as otherwise permitted by law. This may include disclosing your personal information to: * our related entities to facilitate our and their internal business processes;  * third party service providers, who assist us in operating our business (including professional advisors, financial advisors and dealers, and technology service providers); * third party service providers and our related companies for the purpose of providing warranty, and maintenance services; * our contractors and suppliers, including IT contractors and database designers; * our distribution partners; * any other third parties engaged to perform functions or activities on our behalf, including direct marketing; * third parties in the course of the transfer of the assets and operations of our business; and * any other third parties engaged to perform administrative or other services.

Direct marketing

In the event you do not wish to receive marketing communications, you can opt-out by contacting us via the contact details set out below or through any opt-out mechanism contained in a marketing communication to you.

Sensitive information

It is not our general practice to collect sensitive information (as defined under the Privacy Act) unless you have consented, or the collection is required under law or for purpose of defending or taking legal action.

Quality and security

We may store personal information on internal computer databases, local hard drives and/or in hard copy at our offices, and we employ reasonable commercial physical and electronic security measures to protect any records that we hold which contain your personal information. We may also engage third party service providers to assist in storing and processing certain types of personal information for us. We take reasonable steps to ensure the security and accuracy of personal information we hold, and to protect your personal information from misuse and loss, unauthorised access, interference, modification or disclosure, in accordance with the requirements of the Privacy Act. While we take reasonable steps to protect your personal information, when you supply information over the internet you understand that we cannot provide a guarantee that your personal information will not be accessed by unauthorized third parties.


A Cookie is a piece of information that our web server may send to your machine when you visit one of our websites. The Cookie is stored on your machine but does not identify you. A Cookie helps us to recognise you when you re-visit our websites and to co- ordinate your access to different pages on the websites. With most Internet Browsers, you can erase Cookies from your computer hard drive, block all Cookies, or receive a warning before a Cookie is stored.

We may provide links to other websites on our websites. If you use these links, you will leave our website and we are not responsible for any of these websites, or their usage of your personal information. We recommend that you check the privacy policies on those websites.

Access and correction

You also have a right to access and seek correction of the personal information we hold about you. You can do so by contacting us. You may need to provide proof of identity before we can grant access or make a requested change. In general, we will allow access to the personal information we hold about you, however, we may deny you access if we reasonably believe that providing access would pose a serious threat to the life or health of any individual, providing access would have an unreasonable impact upon the privacy of other individuals, or it is otherwise appropriate for us to deny access in accordance with the Act. If we agree with your request, we will make any changes requested. If we don’t agree to make changes, we will provide you with the reasons for our decision.

Concerns or complaints

If you have a concern or complaint in relation to our handling of your personal information or you believe that we have breached the Act or any other applicable privacy laws or codes, you can contact us. We will investigate your concerns and will respond to you in writing as soon as possible.

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